This paper develops a bi-level decision model and a solution approach to optimizing service features for a company to reduce its customer churn rate. First, a bi-level decision model, together with its modeling approach, are developed to describe the gaming relationship between decision makers in a company (service provider) and its customers. Then, a practical solution approach to reaching sol...

Company movements and market changes often are headlines of the news, providing managers with important business intelligence (BI). While existing corporate analyses are often based on numerical financial figures, relatively little work has been done to reveal from textual news articles factors that represent BI. In this research, we developed BizPro, an intelligent system for extracting and ca...

Business Intelligence (BI) solutions are complex and abstract. “You can build the solution, but users will not come,” Cindi Howson writes in her famous BI book, indicating that even if it is successfully implemented, a BI solution may not be used to its full intention. Guided by the research question, “How do we bootstrap and adapt a BI solution?” this study investigates a successful BI solutio...

Business intelligence (BI) actively supports management activities in gaining insight into their company results and processes, using tools and technologies such as data warehouse, on line analytical processing, data mining, advanced reporting etc. To make qualified decisions managers combine information arriving from BI applications with disperse information about global economic state, their ...

In recent years Business Intelligence (BI) systems have consistently been rated as one of the highest priorities of Information Systems (IS) and business leaders. BI allows firms to apply information for supporting their processes and decisions by combining its capabilities in both of organizational and technical issues. Many of companies are being spent a significant portion of its IT budgets ...

Real-time business intelligence (BI) is taking Continental Airlines to new heights. Powered by a real-time data warehouse, the company has dramatically changed all aspects of its business. Continental’s president and COO, Larry Kellner, describes the impact of real-time BI in the following way: “Real-time BI is critical to the accomplishment of our business strategy and has created significant ...

This paper considers bi-lateral technology transfer projects undertaken by IPSYS Software plc., a small UK software technology company specialising in the development of Computer Aided Software Engineering (CASE) toolsets. IPSYS had unique technology but limited expertise and market presence in the application of particular software development methods, and limited development capital. Partners...

The implementation of BI into the business strategy and culture is laden with many potential points that could result in failure of the initiative, leaving BI to be underdeveloped and a source of wasted resources for the company. Due to the unique nature of BI in the business space, properly setting up BI within the organizational structure from the onset of integration minimizes the impact of ...

This paper is aimed at evaluating critical success factors in Business Intelligence (BI) implementation in an Enterprise Resource Planning (ERP) environment. The data analysis method used in this paper is the Decision Making Trial and Evaluation Laboratory Model (DEMATEL). The study has been conducted on a cement manufacturing strategic holding company that has implemented ERP since 2010. This ...