abstract background: client satisfaction is an important indicator for assessment of the quality of care provided. detecting patients dissatisfaction and trying to find the most effective and costly services is the basic way for improvement of service quality. the purpose of this study was to determine the satisfaction level of women in the maternity care centers (hospitals) of lorestan univers...

In the mining industry, at the beginning of development of a project, a consultant is assigned to build a design feasibility study to incorporate the client requirement, government regulation, and other inputs into the design. The consultant usually faces overwhelmed stages due to changes caused by the client and other stakeholders and has to repeat the process of inputting requirements into th...

Background. Ensuring patient satisfaction is an important means of secondary prevention of maternal mortality. This study presents findings from a multidimensional study of client satisfaction from the Gamo Gofa Zone in Southwest Ethiopia. Methods. A facility based cross-sectional study using exit interviews was conducted from 2014. Client satisfaction was measured using a survey adopted from t...

A conceptual framework is developed for assessment of client needs, and the measurement and monitoring of client satisfaction levels in the building development process. Data were obtained from qualitative and quantitative surveys of a target population of clients of commercial buildings in South Africa. Satisfaction levels based on multi-attribute measures were compared with those based on sin...

BACKGROUND Aim of this study was to determine the dimensions of the service quality in the public hospitals and evaluate the determinants of client satisfaction in obstetric health in the context of Pakistan. METHODS The present research evaluates the application of an integrated client satisfaction model that draws mainly from the original SERVQUAL framework in obstetric health services. We ...