نتایج جستجو برای: crms functions affected electronic loyalty and satisfaction also

تعداد نتایج: 16962241  

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه شهید باهنر کرمان - دانشکده ادبیات و زبانهای خارجی 1392

abstract the current research tried to examine the impact of multiple intelligence (mi) and its components on multiple choice (mc) and open ended (oe) reading comprehension tests. ninety six students of high school in grade four took part in this study. to collect data, participants completed multiple intelligence (mi) questionnaires along with a multiple choice (mc) and open ended (oe) forms ...

الهی, شعبان, حسن زاده, علیرضا, حمدان, محمود,

Nowadays, in business terms, the most important development to arise from the current swathe of technological advances is the electronic commerce. The electronic commerce is one of the most obvious interests in the digital economy. Electronic market in comparison with traditional market has an important challenge about more competition pressures and less customer's loyalty. Therefore in the ele...

Journal: :مدیریت بازرگانی 0
محسن نطری دانشیار گروه مدیریت بازرگانی، دانشکدۀ مدیریت دانشگاه تهران، تهران، ایران محمدعلی شاه حسینی استادیار گروه مدیریت mba دانشکدۀ مدیریت دانشگاه تهران، تهران، ایران سیدوحید طباطبائی کلجاهی دانشجوی دکتری مدیریت بازاریابی، دانشکدۀ مدیریت دانشگاه تهران، تهران، ایران

price fairness and price satisfaction is one the most important fields in pricing and also in customer satisfaction. in this research, first the dimensions of price fairness, price satisfaction, customer satisfaction, and customer loyalty are extracted from marketing literature, then five hypotheses are developed. in proposed model, price fairness has direct impact on price satisfaction, custom...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه هنر - دانشکده سینما و تئاتر 1387

since the modern art is chosen to discuss, it means a wide expansion of art courses are affected by modernism that enter to the new realms. because of expanded subject, lack of sources and also the close relationship between painting and animation, this thesis emphasizes on the painting and it is recommended to use the phrase “modern painting” instead of modern art (which is more general). thi...

Journal: :JTAER 2015
Julián Chaparro-Peláez Ángel Hernández-García Alberto Urueña-López

This study proposes a service recovery model to describe how cumulative satisfaction, loyalty and word-ofmouth are affected by complaints. The model is based on the role of positive and negative emotions in satisfaction with service recovery processes, with trust acting as a mediator of the relationship between satisfaction with service recovery and cumulative satisfaction, and between positive...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه مازندران - دانشکده علوم انسانی 1390

iv abstract this study examined the linguistic behaviors of two iranian efl teachers each of them teaching learners of two similar proficiency levels, a beginner level and an intermediate level, to investigate the relationship between the learners proficiency levels and the amounts and purposes for l1 use by the two teachers. the study was carried out to investigate whether there were differe...

2011
Kuang-Wen Wu Feng Chia

This non-experimental, causal study related to examine and explore the relationships among electronic service quality, customer satisfaction, electronics recovery service quality, and customer loyalty for consumer electronics e-tailers. This study adopted quota and snowball sampling. A total of 121 participants completed the online survey. Out of seven hypotheses in this study, five were suppor...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه علامه طباطبایی 1388

this dissertation has six chapter and tree appendices. chapter 1 introduces the thesis proposal including description of problem, key questions, hypothesis, backgrounds and review of literature, research objectives, methodology and theoretical concepts (key terms) taken the literature and facilitate an understanding of national security, national interest and turkish- israeli relations concepts...

Internet revolution and ICT have changed the world and access to information and communication of the people with each other is possible more than past. In this new environment, relying on E-word of mouth communication could be a way to achieve a competitive advantage. Given the pervasive role of new technologies in Service industry as well as importance of customer loyalty in the insurance ind...

Journal: :Electronic Markets 2008
Hersen Doong Hui-Chih Wang Hui-Chin Shih

The objective of this paper is to reveal the factors that determine customers’ loyalty intention in the electronic marketplace. Seven hypotheses were postulated based on an extensive literature review in terms of sales behaviour, trust, satisfaction and price fairness. An empirical survey was then designed and conducted. The sample comprised customers who had made purchases from the best-known ...

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