Introduction: Customer Quality (CQ) refers to customer’s characteristics and is related to the consumer knowledge, skills and self confidence in active participating in care process and life style improvement. This study was aimed to assess customer quality among people with Rheumatoid Arthritis (RA) according to the patients’ perspective. Materials and Methods: This cross-sectional study was c...

Background and Objectives: The increasing pressure on health systems to improve quality of health care, require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. Customer Quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare p...

BACKGROUND Quality in health care can be seen as having three principal dimensions: service, technical and customer quality. This study aimed to measure Customer Quality in relation to self-management of Type 2 diabetes. METHODS A cross-sectional survey of 577 Type 2 diabetes people was carried out in Australia. The 13-item Patient Activation Measure was used to evaluate Customer Quality base...

one of the biggest opportunities and challenges facing organizations today is the use of web technology. the internet as a tool for economic exchanges create new sources of income for most of organizations put. the present study investigated the relationship between customer satisfaction and implementation of electronic systems has been. this research used a descriptive, correlational survey. t...

This study took the service provider’s perspective to investigate the connections among customers’ positive and negative mood states and employees’ mood, emotional labor perception, and service performance. It also examined the impact of self-monitoring and social support on these connections. We used questionnaires to survey 314 customer contact employees. We found that customer mood did affec...

this research develops a two-level model based on hypotheses, which concern relationships among role ambiguity, role conflict, job involvement and salesperson performance at individual level and collective sale self efficacy, customer orientation and competitive climate at sale unit level in iranian food industry. data was drawn from 482 sales people in 30 companies , using a 51-item self-repor...

The purpose of this study is to explain the effect self-service technology and customer relationship marketing on loyalty mediated by satisfaction. This research quantitative with an explanatory approach. was conducted customers who have account at PT. Bank Central Asia, Tbk Tulungagung Branch, a minimum three years 82 respondents. Data collection uses questionnaires, documentation, interviews ...