3. Parsian H et al. Relationship between serum hyaluronic acid level and stage of liver fibrosis in patients with chronic hepatitis. Biochemia Medica 2009;19(2):154-65. Authors have submitted their work to Biochemia Medica along with a cover letter clearly stating that their manuscript is original, has not been published before and is not currently being considered for publication elsewhere.

Department of Electrical and Computer Engineering, Parsian Institute of Higher Education, Qazvin, Iran E-mail: [email protected] Department of Computer Engineering, Faculty of Computer and IT, Islamic Azad University, Parand Branch, Parand, Tehran, Iran E-mail: [email protected] Department of Computer Engineering, Faculty of Engineering, Islamic Azad University, Karaj Branch, Karaj...

The Evaluation of eCRM implementation in most of organizations will witness an increase in efficiency, staff satisfaction, and eventually customer satisfaction. The objective of this paper is to apply and compare the analytic hierarchy process (AHP), Fuzzy AHP and Fuzzy Topsis methods to evaluate the Parsian banks’ readiness in ECRM implementation. Primary data have been collected by means of q...