نتایج جستجو برای: perceived lean services
تعداد نتایج: 444180 فیلتر نتایج به سال:
Disconnects and defects in care – such as duplication, poor integration between services or avoidable adverse events – are costly to the health system and potentially harmful to patients and families. For patients living with multiple chronic conditions, such disconnects can be particularly detrimental. Lean is an approach to optimizing value by reducing waste (eg, duplication and defects) and ...
This paper disseminates findings from a Lean healthcare project in a UK National Health Service (NHS) Single Point of Access; a new healthcare case study setting. Action research was applied and Lean tools used to establish current state processes, customer values and develop improvement opportunities. It was found that interface issues between primary and secondary healthcare organisations wer...
Introduction: Health centers around the world are facing significant pressures to increase productivity. Therefore, in order to improve the quality of services and to create competitive advantages in these centers, we need to implement lean principles. The purpose of this study was to identify and prioritize the key factors affecting the implementation of lean thinking in the field of health se...
this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...
The demands on efficiency and quality in the public sector have increased over the past few years, which have raised the need for strategies on how the public sector can be improved (Denhardt and Denhardt, 2000). Consequently, the concept of Lean production, or just Lean, have become increasingly spread, especially in health care, but also in government agencies, police, military and social ser...
background: community pharmacies are considered as ideal settings to provide cardiovascular risk screening (crs). however, little is known about pharmacists’ views on providing such services in developing countries including iran. in the present study, we evaluated the pharmacists’ attitudes and perceived barriers to providing crs services. methods: in a cross-sectional study, a questionnaire i...
Introduction. Lean principles have been successfully adapted to the healthcare environment, enabling hospitals and clinics streamline their operations focus on value as perceived by patients. Many facilities implemented lean improve efficiency. The subject of this paper is concept, essence which implementation methods that affect efficiency quality providing health services. Our aim was point o...
this research offers a comprehensive model to investigate the relationships between services quality, hedonic affect, perceived value and behavioral intentions. the purpose of this study is to build a broader understanding of the determinants of customer satisfaction and behavioral intentions throughout the restaurant services by incorporating the perceptions of hedonic affect in service delive...
BACKGROUND Health care has experimented with many different quality improvement (QI) approaches with greater variation in name than content. This has been dubbed pseudoinnovation. However, it could also be that the subtleties and differences are not clearly understood. To explore this further, the purpose of this study was to explore how hospital managers perceive lean in the context of QI. M...
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