To help improve customer satisfaction management (CRM), greater emphasis is given to the aspect of quality in the supply chain. And improve supply chain performance through integrated business management and strategic partnerships. On the other hand, strategic supply chain management decisions are made at a company level that determine benefits and efficiencies of the supply chain and effective...

the performance of a supply chain can be evaluated in either a cross-sectional or a time series manner, and data envelopment analysis is a useful method for both types of evaluation. in this paper we develop an index and indicator of productivity change that can be used with radial and non-radial models for supply chain malmquist index. the supply chain malmquist productivity index (scmpi) can ...

the manufacturing organizations today are having a competition of supply chain versus supply chain. existing research work fails to relate human metrics with supply chain performance. the authors intend to empirically assess the effects of human metrics on supply chain performance in the context of indian manufacturing organizations. a rigorous literature review has identified 12 variables. the...

Modern manufacturing enterprises are required to collaborate by their business partners through their business process operations such as design, manufacture, distribution, and aftersales services. And furthermore performance evaluation is of great importance for effective supply chain man agement. Therefore, DEA can help companies to remove some of the in efficiencies in operational processes ...

Having a comprehensive evaluation model with reliable data is useful to improve performance of supply chain. In this paper, according to the nature of supply chain, a model is presented that able to evaluate the performance of the supply chain by a network data envelopment analysis model and by using the financial, intellectual capital (knowledge base), collaboration and responsiveness factors ...

Supply chain management is the combination of art and science that goes into improving the supply chain. In some cases of supply chain especially two-stage process, differing weights for the same factors, may not acceptable. The purpose of this paper is a performance evaluation of two-stage using DEA and based on a CSW model and this method for ranking two-stage and could be used to measure the...

impact of supply chain drivers on supply chain performance has no far been studied. in this research we want identifying supply chain drivers, classifying them and examining their relationship with iran's supply chain performance. this research has innovation in identifying and classifying drivers and examining relationship between drivers and supply chain performance we used bsc for assessing ...

The performance of a supply chain can be evaluated in either a cross-sectional or a time series manner, and data envelopment analysis is a useful method for both types of evaluation. In this paper we develop an index and indicator of productivity change that can be used with radial and non-radial models for supply chain malmquist index. The supply chain malmquist productivity index (SCMPI) can ...

modern manufacturing enterprises are required to collaborate by their business partners through their business process operations such as design, manufacture, distribution, and aftersales services. and furthermore performance evaluation is of great importance for effective supply chain man agement. therefore, dea can help companies to remove some of the in efficiencies in operational processes ...