customers extend robust trust to a business when they believe the business puts their interests first. good experience of banking services and recommendations of other customers can increase trust. loyalty and word of mouth (wom) is accepted as key factors successes of marketing. this paper seeks to discover the affecting factors on positive word of mouth and loyalty based on trust enhancement ...

In this paper, we study the usages of data mining in banking industry and its related impacts. Great changes in banking services emerged from the application of data mining especially in retailing banking. We present China Merchant Bank (CMB) as an example to do case analysis, in which we explore data environment evaluation analysis model, operational efficiency model and profitability model to...

The banking industry in Oman is of major importance to Oman’s economy, yet Omani banks continue to conduct most of their transactions using traditional methods. A strong banking industry significantly supports economic development through efficient financial services, and their role in trying to achieve the objectives outlined by the Sultan of Oman will depend heavily on the industry’s capabili...

In this paper we examine the issues involved for constructing a bank output price index for India. As well know, traditionally, the major part of banks’ revenue comes from their activities in relation to financial intermediation, though in recent years, banks are increasingly tending to provide many direct services. Thus, an ideal price index for banking services would cover prices of both dire...

The retail banking industry has known for many years that customer technology uptake is not a simple process. For example, phone banking and ATMs meet many customer needs, but have not replaced bank branches. The Internet adds a further complexity to the customer-technology relationship. In this paper I review the development of the Internet, and examine what success has been achieved in develo...

With liberalization and internalization in the financial market and progress in information technology, banks face dual competitive pressures to provide service quality and administrative efficiency. That these recent developments are fueled by technology might misleadingly suggest that the adoption of mobile banking is largely based on technological criteria. The purpose of this study is to es...

This paper offers an evaluation of e-government in Estonia, which is usually seen as the most outstanding exemplar in Central and Eastern Europe. The analysis incorporates both the public sector initiatives and developments in the private sector in contributing to the evolution of e-government. Private sector agents are seen as endogenous, not exogenous, in explaining the e-government performan...

The purpose of this research was to identify and rank the factors influencing the design of the native model for assessing the effectiveness of the advertisement. Firstly, according to the research literature, the criteria and sub-criteria influencing the effectiveness of advertising have been extracted, then the Delphi triple stages were used that the panel included 20 professors and marketing...

In B2C Online services contexts where relationships between customers and service providers matter due to the lack of faceto-face interactions, uncertainty, intangibility, hyper competition, increasing risk of fraud and lack of trust. Relationship quality (RQ) is replacing service quality as a key source of superior performance and competitive advantage. Accordingly, this study investigates the...

nowadays, new technologies have changed the methods of serving customers in many service organizations. service in the banking industry has been influenced by international communication technology (ict) developments in essential ways. nowadays the importance of websites and their unique features in provision of services to customers is increasing. however, traditional methods of banking with d...