the purpose of this study was to explore the impacts of: knowledge management, senior managers, staff, technology, consensus, service customization, and integration, as the factors effecting customer relationship management (crm) implementation in parsian international hotels. in this study the population was composed of parsian hotels managers and experts. due to their small number (n=53), cen...

introduction: self-assessment in healthcare is inevitable, like in all other sections. scarce resources, necessity of performance refining, vitality of provided services and quality of services are evidence for necessity of having a proper system of self-assessment of performance in this area. hence, the purpose of present study was to study areas of improvement based on european foundation for...

We consider a cross-calibration test of predictions by multiple potential experts in a stochastic environment. This test checks whether each expert is calibrated conditional on the predictions made by other experts. We show that this test is good in the sense that a true expert—one informed of the true distribution of the process—is guaranteed to pass the test no matter what the other potential...

Background By considering innovation as a new project in hospitals, all the project management's standard steps should be followed in execution. This study investigated the validation of a new set of measures in terms of providing a procedure for knowledge management-oriented innovation that enriches the hospital management system. Methods The relation between innovation and all the knowledge...

The purpose of the present study is to identify the motivators and the barriers of using Mashhad’s Bicycle Sharing System. Bicycle sharing systems (BSS) are carried out in different ways, so each system has specific features and conditions. The authors of this paper have used a qualitative approach with a thematic analysis method for an in-depth analysis of the motivators and barriers of Mashha...

the aim of this paper was to identify the strengths, weaknesses, opportunities and threats of talent identification in championship sport of i.r. iran and to examine its bottlenecks and challenges. for data collection, the documents and related literature were reviewed, council meetings were held and a researcher-made questionnaire and swot analysis were used. 256 subjects including 13 managers...

OBJECTIVE To explore what Australian experts value in breast screening, how these values are conceptualised and prioritised, and how they inform experts' reasoning and judgement about the Australian breast-screening programme. DESIGN Qualitative study based on interviews with experts. PARTICIPANTS 33 experts, including clinicians, programme managers, policymakers, advocates and researchers ...