While Various research has been done about IS success factors such as system quality, information quality, and service quality in the private sector, little attention has been paid to those in the public sector, especially state or local web-based e-government systems. Meanwhile, the current practice of e-government assessments has mainly focused on system and information quality and paid littl...

This empirical research paper investigates the role a website plays in combating asymmetries of information when consumers assess the quality of a service offering. Specifically, this paper reports on an empirical study that examines the effects of website quality signal as well as signal expectancy-disconfirmation on assessments of service quality. The signaling theory and expectancy-disconfir...

This paper investigates how the quality of certain attributes of e-commerce systems ― such as information quality, system quality, and service quality ― can be leveraged to enhance business benefits as indicated by customer commitment and customer retention. This study argues that relationship quality, a concept encapsulating the ideas of both trust and satisfaction, is crucial for transferring...

recent growth and developments in internet and electronic services play a significant role in banking industry all over the world especially in iran. it caused an intensive competition between governmental and non- governmental banks in the field of using e-banking services in a way that each bank attempts to attract more customers using high-quality e-services. ways of delivering services, qua...

For measuring e-government success a well-founded theory is important which can help governments to improve their services and identify how effectively public money is spent. We propose using citizen satisfaction as a measure of egovernment success, as well as explore its relationships with e-government service quality. Three hypotheses have been formulated to test the model. For empirical esti...

In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service performance and investigation of the factors that shape the success of the IS implementation. Hence, th...

Evidence exists that one successful strategy to satisfy and retain customers is offering superior service quality. Motivated by the growing interest in e-commerce, we focus our research questions on identifying the key dimensions of e-commerce service quality and its relationships to customer satisfaction and loyalty. In exploring answers to our research questions a hypothesized model is propos...

Measurement and improvement of e-service quality is important for sustaining competitive advantage of an e-commerce web site. A number of e-service quality measures have recently been developed that predominantly rely on the subjective evaluation of diverse quality attributes. To increase the objectivity of e-service quality measurement a recently developed measure of e-service quality has been...