Background and Objective: According to modern approaches to management, quality is defined as consumer’s requests. One of the first basic steps in improvement quality is recognizing consumers' perceptions and expectations. The aim of this study was to determine the quality gap in primary health care services in Neyshabour health care centers following consumers' perceptions and expectations.  M...

Introduction: Most studies that examine the difference between expectation and perceptions in educational systems evaluate this gap from the perspective of service recipients. However, the opinion of service providers (faculty members) should not be ignored because it can be provide the opportunity to design reformations in order to increase educational service quality. The aim of this study wa...

Introduction: One of the most important factors in the success and survival of the higher education system is attention to the quality of provided services. Therefore, the aim of this study was to evaluate the quality of educational services in the Razi faculty of nursing and midwifery of Kerman based on SERVQUAL model in 2014. Methods: In this descriptive-analytical study, 150 students of the ...

Introduction: Students are the main recipients of educational services in universities. By investigating their expectations and perceptions of educational performance, we can provide the context for program developing to improve educational quality of services. In previous studies, the quality of services was reported from the perspective of undergraduate students. Since the expectations and th...

این تحقیق به منظور یافتن تاثیر دو نوع task به نام های information gap و opinion gap بر روی نوشتار زبان آموزان برون گرا بوده است. به این منظور گروهی از 110 دانش آموز دبیرستانی به پرسشنامه آیزنک پاسخ دادند که از بین آنها 91 دانش آموز برون گرا انتخاب شد. این 91 نفر قبل از شروع کار برای همگون سازی در آزمون پت شرکت کردند. در نهایت دو گروه که یک گروه شامل 32 دانش آموز با opinion gap taskو یک گروه 30 ...

Background: Human judgments are often vague and it is not easy for people to express their perceptions and expectations about quality of services using an exact numerical value. It is more realistic to use linguistic terms to describe the expectation and perception value. In this paper, combined approach of SERVQUAL and fuzzy logic to evaluate the quality of educational services provided at Isl...

Introduction: The quality of service has an important role in the success of health care organizations. Service quality has been an important research topic in view of its significant relationship to costs, profitability, customer satisfaction, customer retention and service guarantee. This study attempts to use SERVQUAL instrument to analysis the gap between qualities of services in Shah...

this study investigated the effects of manipulating the cognitive complexity of tasks along +/- few elements and the time limits on l2 learners writing performance. to conduct the study, 60 iranian efl learners with two levels of proficiency, low and high intermediate, were selected and assigned to three groups based on the time devoted to task completion. the participants performed both a simp...