the purpose of this research is measuring and comparing service quality and ranking its dimensions in melli bank branches of esfahan city. for attaining this purpose systr-sq scale is used. this scale is special for measuring bank service quality. questionnaire drive from this scale is contained four dimensions and 21 question. dimensions are service system quality, behavioral system quality, s...

patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

the type of the applications for which internet is being used has changed over the years. multimedia applications, real-time applications and game playing require quality of service. ieee has proposed ieee 802.11e, a quality of service extension to the wireless lan standard ieee 802.11. in this paper service differentiation ability of 802.11e is evaluated. identical traffic is considered for al...

abstract background and aim: visual impairment affects people's quality of life. since the effect of rehabilitation services is measured by improving in quality of life, this study was performed to evaluate the effect of rehabilitation services on quality of life in the blind. materials and methods: 121 blind and low vision people who covered by zahedan welfare organization were studied by...

multi-path is favorite alternative for sensor networks, as it provides an easy mechanism to distributetraffic, as well as considerate fault tolerance. in this paper, a new clustering based multi path routingprotocol namely ecrr (energy efficient cluster based routing algorithm for improving reliability) isproposed, which is a new routing algorithm and guarantees the achievement to required qos ...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

the accomplished researches show that in order to have better external service quality, the organizations need to have personnel (internal customers) responsibility to the objectives and visions of the organization and possess customer-oriented behaviors, and proper internal service (the satisfaction of departments with one another). in these times, after the consideration of internal marketing...