In this paper we propose a multi-objective mathematical model to aid the marketing team of a company in customer service marketing. Customer reflects to the services provided by a company, and the reflections affect the profit of the company. Thus, the services can be evaluated by the customers to imply the company's performances. First, the services are purified based on the opinions of th...

We study the problem of distributed, self-interested agents searching for high-quality service providers where the performance of a service provider depends on its work load. Agents use referrals from peers to locate satisfactory providers. While stable environments may facilitate fast convergence to satisfiying states, greedy and myopic behaviors by distributed agents can lead to poor and vari...

In service sector, there are challenges in keeping an optimum balance between customers' demand and availability of resources. This problem is going to be more intense in the health sector due to the fact that both arrival and service times are random. Therefore, designing the service environment by keeping the optimum balance between customers’ demand and available resources is becoming a seri...

Web Service Discovery can be described using OWL-S. It follows web service discovery model because it has conceptual and trivial semantic web service descriptions using service profile ontology of OWL-S. The Web Service Discovery model uses Web Service matchmaking algorithm which enlarges matching techniques used in Structural Case Based Reasoning, allowing the retrieval of Web services based o...

Les caches sont traditionnellement utilisés pour optimiser les performances et sont souvent intimement liés aux applications ce qui les rend peu réutilisables et augmentent donc leur coût de conception. Nous proposons Adaptable Cache Service (ACS) un canevas logiciel pour la création de caches adaptables. Nous l’avons validé dans un intergiciel de données sur grille sous la forme d’un Cache Dua...

This paper discusses an approach of QoS service differentiation in mobile ad hoc networks. We aim to investigate the performances of the proposed semi-stateless approach, named “MARS”, over the existing stateless approaches. Mars supports both real-time UDP traffic, and best-effort UDP and TCP traffic. The main objective of MARS is to minimize the end-to-end delay of traffic. The proposed model...

this paper analyses and compares the performances of business-to-business e-commerce data quality and service quality among the use of the ‘push’ and ‘pull’ models. rosettanet’s original partner interface processes use the ‘push’ model which suffers from data redundancy when the volume of business-to-business transaction increases. however, when the ‘pull’ model is used, although it reduces dat...