In this paper, we investigate the fuzzy logic based system characteristics of MX/G/1 retrial queuing system with Bernoulli vacation schedule. The service time and vacation time are assumed to be generally distributed. It is found in many practical situations that the queuing models with fuzzy parameters are much more realistic than the classical crisp parameters based queuing models. We have...

Call center scheduling aims to set-up the workforce so as to meet target service levels. The service level depends on the mean rate of arrival calls, which fluctuates during the day and from day to day. The staff scheduling must adjust the workforce period per period during the day, but the flexibility in so doing is limited by the workforce organization by shifts. The challenge is to balance s...

This paper studies an infinite-server queue in a random environment, meaning that the arrival rate, the service requirements, and the server work rate are modulated by a general càdlàg stochastic background process. To prove a large deviations principle, the concept of attainable parameters is introduced. Scaling both the arrival rates and the background process, a large deviations principle fo...

This paper deals with finite capacity single server queuing system with vacations. Vacation starts at rate nu if the system is empty. Also the server takes another vacation if upon his arrival to the system, finds the system empty. Customers arrive in the system in Poisson fashion at rate lamda0 during vacation, faster rate lamdaf during active service and slower rate lamdas during the breakdow...

We study the optimal dynamic scheduling of different requests of service in a multiclass stochastic fluid model that is motivated by recent and emerging computing paradigms for Internet services and applications. In particular, our focus is on environments with specific performance guarantees for each class under a profit model in which revenues are gained when performance guarantees are satisf...