The information revolution is drastically reshaping global society and pushing the world toward information based economy. Commercial activities such as information gathering, shopping, trading, collaboration, and distribution are changing, and companies are forced to adapt their strategies. The importance of information and communication technology (ICT), especially of the Web, in the travel a...

the aim of this study is assessing the effectiveness of customer relationship management factors in isfahan tourism and travel agencies by structural equation modeling (sem). it is practical according to the goal and it’s a kind of descriptive survey in terms of methodology. research population included all of staffs and managers at tourism and travel agencies in isfahan in 2012 that 274 of the...

Mobile services appear to be an obvious choice for travel and tourism as the travellers are on the move, which is the first criterion for mobile services to be relevant. The travel and tourism industry, which is one of the largest and most rapidly expanding industries in the world and one of the significant users of ICT in its operations, will no doubt be an important market place for mobile se...

The Travel Catering Research Centre (TCRC) is only one of its kind in the world. It is supported by the International Flight Catering Association (IFCA). Founded in 2002, the Centre aims to generate and disseminate knowledge to academics and industrialists in support of long-term performance improvements in the international travel catering industry. This industry is concerned with the provisio...

Rapid advances in technology profoundly affect the way businesses are conducted and the way industry structures evolved. The air travel distribution industry experienced two major technology waves in its evolution, the Computer Reservations System (CRS) and electronic commerce. This paper considers various frameworks used to explain structural features of the US air travel distribution industry...