banking and financial services are important parts of the service industry. quality of service in the banking industry has a close relationship with customer satisfaction service system. banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. this paper presents a decision-making model to obtain optimum tasks assigne...

a r t i c l e i n f o Understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. This study explores the effects of service quality and justice on customer satisfaction, which, in turn, affects continuance intention of mobile services. Service quality, justice and customer satisfaction were measured by multiple dimensions. A researc...

Due to violent and ferocious competition and global changes of new trends, directions and new ways of doing business, financial institutions grapple with new challenges and opportunities in today business. The advancement in technology, information and communication has forced banks and financial institutions into hard competition.  In this new technology era, people as the customers are t...

Food and beverage sector is a challenging which growing changing fast including severe competition. Restaurants are an important part of the in today’s conditions it vital them to be nourishing satisfying also free problems terms cleanliness. In this respect aim study understand how satisfaction/dissatisfaction feeling affects intentions complaining restaurant or revisiting by determining what ...

A Java File Security System (JFSS) [1] has been developed by us. That is an ecrypted file system. It is developed by us because there are so many file data breaches in the past and current history and they are going to increase day by day as the reports by DataLossDB (Open Security Foundation) organization, a non-profit organization in US so it is. The JFSS is evaluated regarding the two softwa...

lobal competition is leading many corporations to differentiate themselves by the quality of their service and support to customers, in addition to product quality. Companies are investing in tools, products, and applications that can help their employees meet customers' rising expectations for fast and accurate response. This is an effective way to establish an edge over the competition, since...

in recent years, many changes have been observed in buying culture of customers and developing chain stores in iran. moreover, need to be more competition in business environments made necessary the stablishment of chain stores, the creation of competitive advantage and long relations to the costumers. regular marketing is a response to stores requirement when establishing such a win-win long r...

The idea of user satisfaction is not new. But how important it is in quality in use is new and under description. Satisfying the customers is an essential element to staying in business in this modern world of global competition. Software companies satisfy and even delight their customers with the value of their software products and services to gain their loyalty and repeat business. Customer...