Recommendation systems have been used in e-commerce sites to make product recommendations and to provide customers with information that helps them decide which products to buy. They are based on different methods and techniques for suggesting products with the most well known being collaborative and content-based filtering. Recently, several recommendation systems adopted hybrid approaches by ...

Financial services have been a recurrent subject of a multichannel inquiry but investigation into the wealth management area is scarce. This paper intends to fill the gap and presents the results of a questionnaire directed at customers of a financial conglomerate. The objective of this research is to examine which variables influence consumers’ channel preferences in the wealth management cont...

Financial services have been a recurrent subject of a multichannel inquiry but investigation into the wealth management area is scarce. This paper intends to fill the gap and presents the results of a questionnaire directed at customers of a financial conglomerate. The objective of this research is to examine which variables influence consumers’ channel preferences in the wealth management cont...

With the increasing popularity of on-line shopping, the personalization of the front-end of Web stores has become a critical issue: these systems are accessed by customers with different backgrounds, expertise and preferences; therefore, their usability can only be improved by tailoring their interfaces to the needs of each specific user. In this paper, we present the personalization features o...

Recommendation systems have been used in e-commerce sites to make product recommendations and to provide customers with information that helps them decide which products to buy. They are based on different methods and techniques for suggesting products with the most well known being collaborative and content-based filtering. Recently, several recommendation systems adopted hybrid approaches by ...

Excerpt] We know that hospitality customers usually make purchases by simultaneously evaluating several criteria. A typical buying decision might take into account service quality, delivery speed, price, and any special buying incentives, for instance. It is imperative that businesses take into account customer preferences and choices when making decisions regarding product and service attribut...

We present a complex scheduling problem where we want to plan meetings between customers and exhibitors at a trade event. One cause of the complexity of the problem is the general nature of the preferences expressed by the participants prior to the event. These map a set of requesters to a set of requested participants and express a preferred length of the meeting. A further source of complexit...

We study different mechanisms for the pricing and allocation of capacity to customers with heterogeneous and unknown preferences. The mechanisms we study include posting of prices, auctions, with and without the possibility of resale. We compare the performance of each mechanism with the optimal selling procedure in terms of expected seller’s profit and efficiency. We also discuss the feasibili...