OBJECTIVE We performed an integrated cross-sectional analysis of relationships between long-term care work environments, employee and resident satisfaction, and quality of patient care. METHODS Facility-level data came from a network of 203 skilled nursing facilities in 13 states in the eastern United States owned or managed by one company. K-means cluster analysis was applied to investigate ...

Job Satisfaction and Employee Turnover: A Firm-Level Perspective* In this paper, I study an employment situation where the employer and the employees cooperate about the implementation of a job satisfaction survey. Cooperation is valuable because it improves the firm’s ability to predict employee quits, but it is only an equilibrium outcome because the employer-employee relation is repeated and...

A distinctive characteristic of this area of globalization is the voluminous flow of information, as seen in today’s workplaces. With the increasing importance of information as a valuable asset, the mainstream acceptance of the internet and its enabling technology comes as no surprise at all. Many organisations today deploy internet and mobile devices as they believe that their employees need ...

In today’s era, the business success is based on the employee abilities and capabilities. Workfamily conflicts is becoming more common now a day due to work pressure and family responsibilities. This research focuses on the relationship between work-family conflict and its impact on job satisfaction leading to turnover. The Sample size selected for this research is about 200 participants that a...

It is known employee job satisfaction related to motivation, performance, retention, and other factors which are beneficial the employer. In recent decades, some have used work of Self-Determination Theory claim pay irrelevant promote idea it an employee’s commitment, attitude, programs employer offers that important satisfaction, morale, retention. However, has neither stated nor confirmed thi...

Integrating and expanding upon the person-environment fit (PE fit) and the selfdetermination theory literatures, we hypothesized and tested two competing models in which the satisfaction of the psychological needs for autonomy, relatedness, and competence mediated or partially mediated the relations between different types of PE fit (i.e., person-organization, person-group, and person-job fit) ...

R in consumer psychology shows that customers seek reasons for service failures and that attributions of blame moderate the effects of failure on the level of customer satisfaction. This paper extends research on service operations failures by hypothesizing that attributions of blame also affect what matters to the customer during service failures. Specifically, we hypothesize that the relative...

Prior text mining studies of corporate reputational sentiment based on newswires, blogs and Twitter feeds have mostly captured reputation from the perspective of two groups of stakeholders – the media and consumers. In this study we examine the sentiment of a potentially overlooked stakeholder group, namely, the firm’s employees. First, we present a novel dataset that uses online employee revie...

IMPORTANCE In 2010, national payers announced they would begin using patient satisfaction scores to adjust reimbursements for surgical care. OBJECTIVE To determine whether patient satisfaction is independent from surgical process measures and hospital safety. DESIGN We compared the performance of hospitals that participated in the Patient Satisfaction Survey, the Centers for Medicare & Medi...