Purpose: In this study, we investigated the effects of procedural justice, transformational leadership, and complexity which are directed at the organization as a whole on OCB. Also investigated was the relationship between OCB and job satisfaction. Design/Methodology/Approach: From a sample of 1,100 employees from 30 companies in the Korea National Industrial Complex, we tested the hypothesize...

This article provides a meta-analytic review of the relationship between the quality of leader-member exchanges (LMX) and citizenship behaviors performed by employees. Results based on 50 independent samples (N = 9,324) indicate a moderately strong, positive relationship between LMX and citizenship behaviors (rho = .37). The results also support the moderating role of the target of the citizens...

Downsizing has become a salient issue to organizations in recent years. Research has shown that downsizing can result in unfavorable outcomes in terms of survivor’s attitudes and behaviors toward the organization. This paper proposes that perceived justice mediates the effect of downsizing on organizational citizenship behavior among those involved in organizational downsizing. Specifically, we...

today, one of the most important features of any organization is a committed workforce with high emotional intelligence who want to be involved in the successful change. in other words, they should show the same organizational citizenship behaviors and organizational commitment.  the current study aims to investigate the impact of emotional intelligence on organizational citizenship behavior an...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

With a growing body of literature linking systems of high-performance work practices to organizational performance outcomes, recent research has pushed for examinations of the underlying mechanisms that enable this connection. In this study, based on a large sample of Welsh public-sector employees, we explored the role of several individual-level attitudinal factors--job satisfaction, organizat...

introduction: organizational citizenship behavior has been linked to overall organizational effectiveness, thus these types of employee behaviors have important consequences in the workplace. one of the important consequences of these types of behaviors is knowledge sharing. thus, the current study examined the role of organizational citizenship behavior in promoting knowledge sharing. method: ...