background & purpose: in the health sector, in addition to the important consequence of treatment, health system should meet the expectations regarding the desirability of services. expectations and perceptions of patients about the desirability of services play an important role in selecting hospitals, their loyalty to the organization & replanning to purchase. thus the present study has been ...

fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. but it’s worrisome to discover that in uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. the purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. a r...

As one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, Public Service Motivation (PSM) model aims to underscore the appreciation of individuals with regard to public interests. If PSM pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. The ...

assessing quality of family health services in view points of service users in urmia health posts   nabilou b[1],farokh eslamlou hr[2]*   received: 1 may , 2013 accepted: 2 jul , 2013   abstract background & aims:  community health largely depend on the primary health care sector of each country and primary healthcare including family health, as first contact services have basic role in health ...

delivering added value public e-services often requires cooperation between two or more government departments. in general, such cooperation is ensured by implementing interoperability between automated business processes. in spite of the existence of several works interested in public online services in general, only few of them were focused on measuring interoperability degree, whether used o...

The objective of the research was to determine incidence satisfaction and quality in loyalty external users. users or customers are fundamental elements for growth development organizations that is influenced by various factors. After a focus group through Pareto analysis, it determined indicated variables those with greatest implication. For research, quantitative approach non-experimental des...