Dynamic Balanced Scorecard (DBSC) is an effective business performance management control tool for dealing with business uncertainty, performance monitoring, evaluation and forecasting. DBSC has been proposed and utilized extensively over the years as an effective tool to manage and control the dynamics of business processes (BP) and their performance. However, there is little evidence of its a...

In this paper we present a calculus for re nement of business process models based on a precise de nition of business processes and process nets Business process models are a vital concept for communicating with experts of the application domain Depending on the roles and responsibilities of the application domain experts involved process models are discussed on di erent levels of ab straction ...

Business to consumer electronic commerce will need better tools, beyond browsers and gadgets, for the user to take full advantage of the opportunities of the electronic marketplace. On the other side, business needs to rethink their positioning, and to deal with this new customer using new methods and tools. We present in this paper a tool for navigating large information spaces, such as the We...

Abstract Purpose of this paper: This paper presents an analysis toward understanding the business value components that a health care organization can drive by adopting RFID technology into its system. This researcher proposes a framework for evaluating the business value of RFID technology. To do so, emphasis is put on delivering business value through refining business processes and expandin...

In this paper we present a calculus for re nement of business process models based on a precise de nition of business processes and process nets Business process models are a vital concept for communicating with experts of the application domain Depending on the roles and responsibilities of the application domain experts involved process models are discussed on di erent levels of ab straction ...

Today’s global markets demand global processes. Increasingly, these processes are not only distributed, but also contain mobile aspects. We discuss two challenges brought about by these mobile business processes: Firstly, the need to specify the distribution of processes across several sites, and secondly, the need to specify the dialog flows of the applications implementing those processes on ...

A critical challenge to creating effective business processes is making sure that they can operate effectively in environments where ‘exceptions’ (i.e. process failures) can occur. This paper describes a novel knowledge-based methodology that addresses this challenge, building on an augmentation of the MIT Process Handbook that captures widely-applicable expertise about what kinds of exceptions...

Business process models are the fundamental models of commercial systems. Therefore the business processes are issue of optimization as well as verification. When a business process has been identified as comparatively good (or optimal) it is of interest if the realization of the system still realizes this process. In this paper we present an approach how to verify such realizations. As applica...