The diffusion and adoption of ICT innovations permeate through a social system that positively affects customer satisfaction and support customer service excellence. The three discourses with respect to information systems innovation are discussed in the context of Zimbabwe with particular reference to diffusion, social embeddedness, and the transformative nature of ICT interventions. The frame...

Ever since Confederations of Indian Industries (CII) has launched CII-EXIM Bank Business Excellence Award, adapted from EFQM Model, many organizations are challenging this award every year. Some organizations are also practicing Six sigma along with the Business excellence model. Six sigma approach has got many features that support Excellence model criteria. In fact, if both are harnessed toge...

The author has concluded that KM must be articulated in a given context. KM is unique to any given organization, just like a fingerprint. A solution suitable for one will most certainly not be appropriate to a another, even if the two companies have similar products, services and are the same size. To help resolve the uncertainty of what KM is about and apply it in a given context, the author s...

defining maturity level is one of the important elements of the excellence models. this approach helps companies to assess competitive positions and help them to benchmark from best practices. one of the significant features of excellence models is defining maturity level using subjective and conventional approach. present research is a cross-sectional study among iranian petrochemical companie...

Abstract Purpose: The aim of the present study is to validate the applied model for the school management excellence program implementation.  Methodology: This study was a correlation and survey methods. All 20 middle and high schools located in districts 1 and 2 of Ardabil city, which have been the implementers of the excellence program during the last two years, were selected and their huma...

ecological destruction in human-dominated landscapes has significant impacts on environment sustainability internationally. landscape planning can play a role in mitigating the effects of human-related activities. one element of landscape planning involves the analysis of the biological, spatial and social arrangement of areas in an urban environment and identifying characteristics that are und...