There is no clear-cut definition of Operational Excellence (OPEX) in theory or practice. Especially the inflationary use of the term for almost every launched improvement activity rather obscured than clarified its meaning. In some companies it has been used synonymously for cost-cutting, in others similar to Six Sigma or lean production. This chapter explains our understanding of, and our phil...

Background and Objectives: Professionalism includes behaviors, actions, and goals that determine the professional level of an individual. The assessment of the professionalism of learners can help to estimate and determine educational needs and priorities, as well as further interventions. As future faculty members and experts, residents play an important role in the practical education of beha...

The diffusion and adoption of ICT innovations permeate through a social system that positively affects customer satisfaction and support customer service excellence. The three discourses with respect to information systems innovation are discussed in the context of Zimbabwe with particular reference to diffusion, social embeddedness, and the transformative nature of ICT interventions. The frame...

OBJECTIVE To better understand and characterize clinical excellence in academia by exploring the perspectives of clinically excellent faculty in the top American departments of medicine. PARTICIPANTS AND METHODS Between March 1 and May 31, 2007, 2 investigators conducted in-depth semistructured interviews with 24 clinically excellent Department of Medicine physicians at 8 academic institution...

An organization's performance can be led by implementing a management approach called "business excellence." However, the European Foundation for Quality Management (EFQM) and Malcolm Baldrige National Award (MBNQA) are two most well-known excellence models. Prior to Covid-19 outbreak, there was no significant crisis within decade that put those business principles test. This paper looks concep...