Transformative organizational change requires organizational learning capacity, which we define in terms of (1) internal and (2) external organizational systems alignment, and promoting a culture of learning, including (3) an emphasis on exploration and information, (4) open communication, (5) staff empowerment, and (6) support for professional development. We shortened and adapted Watkins and ...

Background: Defense organizations need to implement the services innovation practices in todaychr('39')s dynamic and changing environment. Defense organizations also need strategic human resource managements and employees chr('39') professional ethics to proceed and move towards service innovation. Accordingly, the present study has been conducted to investigate the relationship between strateg...

INTRODUCTION Given the variability, complexities, and available resources for local vulnerable populations, it is clear that preparing effectively for catastrophic events cannot be accomplished with a single, simple template. Inclusion of Community Human Service Organizations' (CHSO's) direct service delivery personnel ensures that emergency disaster planning efforts for vulnerable populations ...

in today’s competitive world, customers are at the main focus of organizations and the customer loyalty is the main reason of acquiring competitive advantage of organizations. the aim of present research is to investigate the relationship between customer loyalty and one of its key variables, service quality. trust and satisfaction have been investigated here as intermediate variables. this res...

equate public trust. In this study, we analyze Chinese grassroots organizations’ level of transparency with respect to four aspects: basic information, governance, finance, and activity transparency. We examine factors that may influence transparency and test the effects of transparency on organizations’ donation and grant income. Our findings suggest that Chinese grassroots human service organ...

This paper empirically explores how whistle-blowers, as members of a collective or as individual actors, are motivated to report a wrongdoing in public service organizations of Iran. Whistle-blowing in the service organizations of public sector utilizes the mass media to call the attention of public to corruption activities that are associated to the misuse of public funding in a direct way. Th...