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In many organisations a gap exists between IT management and emergency managemement. This paper illustrates how process improvement based on a maturity model can be used to help organisations to evaluate and improve the way they include IT dependability information in their emergency management. This paper presents the IDEM3 (IT Dependability in Emergency Management Maturity Model) process impr...

Aligning Information Technology (IT) and business has been a persistent and pervasive problem for over three decades. Studies show that one of the essential components for organizations seeking to improve their alignment maturity is IT Governance. This paper demonstrates the relationship between IT Governance and business performance. The Strategic Alignment Maturity Assessment (SAM) framework ...

This paper is about a model that describes the maturity of software products and their evaluation. The model is called the SCOPE Maturity Model (SMM). It is based on the assumption that different evaluation levels can be defined for software products. The model provides acquirers and users as well as producers of software a clear overview of the characteristics of product evaluation on a speci...

Notwithstanding the relevance of maturity assessments in practice, Information Systems (IS) research has – despite exceptions – yet rarely endeavoured into reflecting and developing theoretically sound maturity models. This paper reports a literature review on maturity models in the IS domain. Specifically, it explores what type of research on maturity models has been undertaken (retrospection)...

This paper discusses the development and evaluation of a maturity model for Green ICT. We describe how the model was developed with the input of a number of Green ICT experts before it was released to the general public. The model consists of three domains with attributes on Green ICT that encompass both Greening of ICT as well as Greening by ICT. The quality of the model and its accuracy to ca...

Software testing is still a pain-in-the-neck for many organisations. Because it is only marginally addressed in software process improvement models like CMM, a separate Testing Process Improvement model is needed. The current authors have implemented a structured testing process guided by the “Testing Maturity Model” (TMM). An outline of this model is presented, showing how with growing maturit...