Customer loyalty is a key driver of financial performance in service organizations. We investigate whether or not online customer loyalty can be increased through enhancing the perceived service quality, reducing perceived sacrifice and improving the perceived service outcome in the online service context with the possible availability of live help service technology. We also investigate the mo...

Cloud computing (CC) is a computing paradigm which currently receives a lot of attention. Especially the public cloud model promises several business related benefits such as cost-reduction, enhanced flexibility and increasing agility. However, there are several issues that challenge the enterprise-wide usage of public clouds leaving the potential gains virtually untapped. It is assumed that re...

Cloud computing and Enterprise Interoperability could help enterprises flexibly fit market challenges, collaborating with their partners. Cloud computing models can be splited into three basic designs: Infrastructure-as-a-Service (IaaS); Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). Recently, everything/ anything as a Service (XaaS) is becoming a mainstream of evolution of clou...

Cost models are fundamental building blocks for cloud computing. Cloud providers offer a very wide portfolio of services, while Cloud clients access them against some financial arrangement. There is a fundamental tradeoff between what Cloud provider can offer in terms of resources (software or hardware), services (e.g., storage, e-mail) cost and what Cloud clients are willing to pay. The Cloud ...

Cloud Computing is an emerging and innovative platform, which makes computing and storage available to the end-users as services. The cloud is a “blob” of unstructured resources that are classified into three domains: (a) applications (or software), (b) platform, and (c) infrastructure. The cloud is a merger of business and computing models, which makes it a very important scientific and busine...

Social media-based Social Networking Service (SNS) has grown dramatically over the last decade. Numerous users have strengthened their human networks by joining SNS. Although many service providers tend to develop SNS according to the needs of users, it is difficult to develop SNS based on large amounts of social media using traditional techniques with related to processing and transmitting it ...

The Growth of the Cloud Computing invention suggests attractive and innovative computing services through resource pooling and virtualization techniques. Cloud gives delivers different types of Computing Services to their consumers according to their pay per usage of economic model. Anyhow this new technology introduces new immerse for enterprises and bussiness admired their security and privac...