The paper reports on the implementation of Lotus® Sametime® in a large financial services company. The paper uses the distinction of application and infrastructure view to elaborate on distinct modes of RTC use. Moreover, it provides a classification of managerial tasks and responsibilities and reflects on the balancing act of the managerial dictum and space for experimentation and organization...

In a competitive world, is very important that to have tools that offer an adequate support to the project manager with information about the development process. However at the moment, there is no a complete environment offering the adequate resources to develop distributed software, integrating both technical aspects related to software development and the management aspects. So it is very in...

The human is frequently referred to as the weakest link of security. Employees who engage in behaviors contrary to their organization’s security policy often cause undesirable outcomes. This research presents a dual-processing model explaining and predicting secure behavior in relation to password policies. The model posits that the number of password security layers (technical controls), train...

Security is increasingly becoming a critical focus in information systems projects. With more networks, mobility, and telecommuting, there is an increased need for an assessment of the technical and security risks. These risks if realized can have devastating impacts: interruptions of service, data theft or corruption, embezzlement and fraud, and compromised customer privacy. The software risk ...

With increasing market competition, organizations are striving for greater innovation in products and services. Quality management has the potential to invigorate an organization’s product, process and administrative innovation when strategically aligned with internal contingencies. This paper seeks to address the relationship between social and technical quality management with innovation. Mor...

background: nowadays, healthcare systems are considered as important service sectors, and they are social development and welfare standards; hence the performance of this sector is highly important. evaluating performance is the first step of various departments to determine the efficiency of the healthcare system. in the meantime, diagnostic laboratories of hospitals play important roles as sp...