Nowadays, offering extended warranty is considered as a lucrative source of income from the perspective of the after-sale service providers. Meanwhile, the main concern is presence or absence of base warranty and strategies adopted by the manufacturer during this period. Moreover, extended warranty structure must be responsive and customer oriented, which not only control the services cost but ...

Reducing warranty servicing costs are of great interest to product manufacturers or, sellers who are contractually bound to provide post-sales support, up to a specified warranty period, usually in the form of some remedial action that restores a failed item to a functioning condition. Here, in the spirit of Jack, Iskandar and Murthy (2009) strategy based on partitioning the effective warranty ...

Automobile warranties and thus lifetimes are characterized in the two-dimensional space of time and mileage. This paper presents a non-homogenous Poisson Process (NHPP) predictive model for automobile warranty claims consisting of two components: a population size function and a failure or warranty claim rate. The population size function tracks the population in the time domain and accounts fo...

in this paper, an effective numerical method is introduced for the treatment of nonlinear two-dimensional volterra-fredholm integro-differential equations. here, we use the so-called two-dimensional block-pulse functions.first, the two-dimensional block-pulse operational matrix of integration and differentiation has been presented. then, by using this matrices, the nonlinear two-dimensional vol...

In today’s global environment, technology is constantly evolving. Being able to stay up-to-date with the very latest technological advances can be extremely hard to accomplish. As a result of these changes and developments in technology, which often come unexpectedly, consumers are frequently tempted to update their devices to the very latest model. The result is that the life cycle of a produc...

The cost of servicing a warranty depends, amongst other factors, on the type of repair performed under warranty. Although ‘‘all minimal repair’’ and ‘‘all replacement’’ policies are easy to implement and analyze, they are not always feasible and/or practical. Having a combination of different types of repair often leads to lower warranty servicing costs. In this article, to reduce the warranty ...

Descriptive and predictive analytics enable the automotive industry to be pro-active in its management of warranty repairs and the substantial unknown costs associated with future claims. Understanding what makes their customers most dissatisfied can assist manufacturers to take pro-active steps towards restoring satisfaction and increasing the likelihood of customers making future purchases. P...

Descriptive and predictive analytics enable the automotive industry to be pro-active in its management of warranty repairs and the substantial unknown costs associated with future claims. Understanding what makes their customers most dissatisfied can assist manufacturers to take pro-active steps towards restoring satisfaction and increasing the likelihood of customers making future purchases. P...