Does information technology outsourcing reduce non-IT operating costs? This study examines this question and also asks whether internal IT investments moderate the relationship between IT outsourcing and non-IT operating costs. Using a panel data set of approximately 300 U.S. firms from 1999 to 2003, we find that IT outsourcing has a significant negative association with firms’ non-IT operating...

today, the benefits of organizations cannot be achieved by one organization alone, because the organizations are trying to make their business focus on core competence, and they outsourcing other activities to other organizations. iranian organizations have long spoken of it outsourcing is a form of serious issues; so managers need to increase their knowledge and techniques in the field of it o...

Conventional IS outsourcing does not always meet expectations, often because the company lacks control over the outsourced activity. Quasi-outsourcing collaboration, where the company transfers its IS personnel to a subsidiary, allows the company to maintain more control over the relationship than in conventional outsourcing. In this qualitative case study of two Finnish companies, differences ...

The ability to support the outsourcing of parts of a business process has become a major requirement within enterprise information systems (EIS). If, however, certain procedural or technical constraints derived from compliance regulations have been specified on parts of such a process we face the problem of maintaining such constraints in outsourcing scenarios as well. In this paper we describe...

Economies of scale, scope, and skill are known to be major drivers or inhibitors for outsourcing business processes but they may play different roles for outsourcing primary or secondary processes. In this paper, based on two empirical surveys with Fortune 1,000 non-banks and Fortune 500 banks in Germany, a comparative analysis reveals different appreciation of (the impact of) economies of scal...

Received: 4 December 2008 Revised: 5 October 2009 Accepted: 6 October 2009 Abstract Business Process Outsourcing (BPO) is a phenomenon that is rapidly increasing in both incidence and importance. This study empirically examines the value proposition of BPO with respect to the nature of the processes being outsourced. Using the event study methodology, we employ the value chain (VC) position and...

Outsourcing is common for software development, and is the context for many projects using agile development processes. This paper presents two case studies concentrating on the customer role in projects using outsourcing and extreme programming (XP). The studies follow an interpretive approach based on in-depth interviews, and suggest some tensions between some contractual arrangements in outs...