Customer ratings are valuable sources to understand their satisfaction and are critical for designing better customer experiences and recommendations. The majority of customers, however, do not respond to rating surveys, which makes the result less representative. To understand overall satisfaction, this paper aims to investigate how likely customers without responses had satisfactory experienc...

The purpose of this study is to find out how the implementation and servicequality in increasing customer satisfaction customers' opinions aboutservice quality have been carried by Radio MAS FM. This research qualitative research.The results on service at FM thereare five main dimensions increase satisfaction. Namely tangible physical evidence,reliability, responsiveness, assurance empathy. The...

Knowing and analyzing customer engagement, bonding satisfaction on retention at the KMU eye clinic. This research was conducted using a quantitative method approach. The population in this study Mata Utama Clinic Customers as many 350 people, number obtained from five indicators multiplied by five. sample were 93 respondents. By Multiple Linear Regression Analysis. results showed that Customer ...

In this research we develop, operationalize and empirically test a model for explaining/predicting the satisfaction of customers with Internet-based services. We argue and empirically demonstrate the need for considering not only the expectations of customers but also their desires in order to enhance customer satisfaction. The empirical results show the superiority of the proposed model to tho...

This paper develops an MILP model, named Satisfactory-Green Vehicle Routing Problem. It consists of routing a heterogeneous fleet of vehicles in order to serve a set of customers within predefined time windows. In this model in addition to the traditional objective of the VRP, both the pollution and customers’ satisfaction have been taken into account. Meanwhile, the introduced model prepares a...

This study aims to investigate the effect of perceived value of banking services on the key indicators of consumer behavior. The study population includes the customers of private banks in Tehran City. The data collection tool used in this study is a questionnaire the face validity of which was confirmed by the experts and respondents and the reliability of which was measured and confirmed usin...