نتایج جستجو برای: customers satisfaction indicators
تعداد نتایج: 241425 فیلتر نتایج به سال:
according to webster and wind (1972) and anderson et al (1987), “organizational buying is a complex process and involves many people from different functional areas, multiple goals and potentially conflicting decision criteria. moreover, the customers of today are also more knowledgeable and selective when making their purchasing decisions. since a key to organizational survival is the retentio...
the purpose of this study is to describe and determine the relationship between relationship marketing, customer satisfaction and intention to revisited in mashhad’s women aerobics clubs. to do this,300 randomly customers from women aerobic clubs were chosen and data was collected through kim relationship marketing questionnaire(2008) and ?=0.92, lim satisfaction questionnaire(2008) and ?=0...
The purpose of this study is to prioritize customer satisfaction indices of Zahedan city banks to public, private and semi-private banks. Initially, by reviewing the available scientific resources and interviewing banking and economics experts and experts, a set of customer satisfaction indices was extracted, and after removing the shortcomings and deficiencies, Finally, 10 indicators were used...
due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...
on- the-job training on of the most effective tools for managers to cope with the changing organizational environment. it grantess suitable services to customers, particularly in public service enterprises. if such training os goal oriented, planned systematically, and tailored to the employees, job content, then not only it could increase employees and organizational performance, but also it c...
this essay proposes results of three investigations on satisfaction of industry & mine bank's customers. this research rendered yearly and pursues following purposes: attainment to resolution for increasing customers' satisfaction, knowing of customers' attitudes on bank employees, customers' judgment on regularities of bank, measuring customers' satisfaction, knowing o...
Automatic assessment of subjective characteristics of customers like politeness, satisfaction or competence could provide services companies with information needful for improving service quality. In this work, we construct a regression model for politeness estimation of customers, which uses a) set of linguistic indicators and b) manual estimations of expert(s). We apply the suggested methodol...
one of the biggest opportunities and challenges facing organizations today is the use of web technology. the internet as a tool for economic exchanges create new sources of income for most of organizations put. the present study investigated the relationship between customer satisfaction and implementation of electronic systems has been. this research used a descriptive, correlational survey. t...
recent growth and developments in internet and electronic services play a significant role in banking industry all over the world especially in iran. it caused an intensive competition between governmental and non- governmental banks in the field of using e-banking services in a way that each bank attempts to attract more customers using high-quality e-services. ways of delivering services, qua...
Providing good service quality is of great strategic importance in the management any organization. Besides ensuring excellent clinical care, hospitals should also focus on providing to their patients and visitors. The findings from this study could provide useful information as how better manage services harness technologies enhance quality. shows that there still a lot room for improvement he...
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