The quality loss function assumes a fixed target and only accounts for immediate issues within manufacturing facilities whereas warranty loss occurs during customer use. Based on the two independent variables, product performance and consumers’ expectation, a methodology to predict the probability of customer complaint is presented in this paper. The formulation presented will serve as a basic ...

For second-hand products sold with warranty, the expected warranty cost for an item to the manufacturer, depends on (i) the age and/or usage as well as the maintenance history for the item and (ii) the terms of the warranty policy. The paper develops probabilistic models to compute the expected warranty cost to the manufacturer when the items are sold with free replacement or pro rata warrantie...

For repairable items sold with free replacement warranty, the actions available to the manufacturer to rectify failures under warranty are to (1) repair the failed item or (2) replace it with a new one. A proper repair-replace strategy can reduce the expected cost of servicing the warranty. In this paper, we study repair-replace strategies for items sold with a two-dimensional free replacement ...

This software is made available for research and instructional use only. You may copy and use this software without charge for these non-commercial purposes, provided that the copyright notice and associated text is reproduced on all copies. For all other uses (including distribution of modified versions), please contact the author. This software is provided " as is " , without any expressed or...

This software is made available for research and instructional use only. You may copy and use this software without charge for these non-commercial purposes, provided that the copyright notice and associated text is reproduced on all copies. For all other uses (including distribution of modified versions), please contact the author. This software is provided " as is " , without any expressed or...

This software is made available for research and instructional use only. You may copy and use this software without charge for these non-commercial purposes, provided that the copyright notice and associated text is reproduced on all copies. For all other uses (including distribution of modified versions), please contact the author. This software is provided " as is " , without any expressed or...

This software is made available for research and instructional use only. You may copy and use this software without charge for these non-commercial purposes, provided that the copyright notice and associated text is reproduced on all copies. For all other uses (including distribution of modified versions), please contact the author. This software is provided " as is " , without any expressed or...

In this paper a redundancy allocation problem is studied where for the first time the supplier selection is taken into consideration and redundant components are provided from appropriate suppliers with the most suitable offers such as discount on buying price of components, warranty length for components, things like that, so that the system reliability, profit and the warranty length proposed...