Purpose – The purpose of this paper is to explore how the organizational recovery response to other-customer failure influences the affected customer’s level of satisfaction, unfavorable word-of-mouth (WOM), and repurchase intentions toward the firm. Design/methodology/approach – Two experimental studies: 2 (complaint versus no complaint) £ 3 (employee effort (EE): high versus low versus no) £ ...

There is still no unilateral understanding of corporate sustainability and its practical implementation. Organizational culture among the main reasons for failure implementation efforts organizational change programs. The behaviour decision-making managers thus strategic direction company attitudes towards sustainability, innovation are influenced by culture.

Not achieving the anticipated synergy effects in the post-acquisition integration context is a serious cause for the high acquisition failure rate. While existing studies on failures of acquisitions exist from economics, finance, strategy, organization theory, and human resources management, this paper applies insights from the knowledge-sharing literature. The paper establishes a conceptual li...

despite the development of appropriate academic and experiential background knowledge management and its manifestation as a competitive advantage, many organizations have failed in its effective utilization. among the reasons for this failure are some deficiencies in terms of methodology in inappropriate recognition and translation of km dimensions and lack of systematic approach in establishme...

Purpose – The aim of this paper was to investigate the role of perceived organizational support (POS) for employee risk-taking through its association with greater trust among supervisors and subordinates that the organization will take into account the individual’s intent to be helpful in the case of failure (failure-related trust). Design/methodology/approach – Data were obtained from 346 emp...

in current century, success of organizations is dependent on the correct management of knowledge and also knowledge management (km) successful implementation relies on its critical success factors (csfs). identifying these critical factors can help businesses in planning and implementing knowledge management. hence, this study aims to propose a conceptual model with the csfs approach in order t...

conclusions: the results of the present research indicates that the emphasis of the his evaluation moves from technical subjects to human and organizational subjects, and from objective to subjective issues. therefore, this issue entails more familiarity with more qualitative evaluation methods. in most of the reviewed studies, the main focus has been laid on the necessity of using multi-method...

BACKGROUND Surgical mortality increases significantly with age. Wide variations in mortality rates across hospitals suggest potential levers for improvement. Failure-to-rescue has been posited as a potential mechanism underlying these differences. METHODS A review was undertaken of the literature evaluating surgery, mortality, failure-to-rescue and the elderly. This was followed by a review o...

Using causal mapping with group support systems to elicit an understanding of failure in complex projects: Some implications for organizational research. A user-friendly marketing decision support system for the product line design using evolutionary algorithms.