This paper deals with the service performance analysis and improvement using discrete event simulation has been used. The simulation of the health care has been done by arena master development 14-version software. The performance measurement for this study are patients output, service rate, service efficiency and it is directly related to waiting time of patients in each service station, work ...

In this paper, loss probabilities and steady state probabilities of data packets for an asynchronous transfer mode (ATM) network are investigated under the buffer division and push-out schemes. Data packets are classified in classes k which arrive in Poisson fashion to the service facility and are served with general service rate under buffer division scheme, finite buffer space N is divided in...

The main objective of this study was to investigate the impact of service quality on customer satisfaction rate private banks Fars Province. Private Banking in the Fars Province, including banks, Pasargad, Parsian, Sinai, Ansar, Ghavamin, Iran zamin, Eghtesad novin, Shahr , Sarmayeh. The study period is the first half of 1396. For ranking of SERVQUAL dimensions including quality of service base...

An M/M/1 queueing system with second optional service and unreliable server is studied. We consider that the server works at different rate rather than being idle during the vacation period. The customers arrive to the system according to Poisson process with state dependent rates depending upon the server’s status. All customers demand the first essential service whereas only some of them dema...

In this paper, we study a single server Markovian queue with state dependent accessible services, reneging and feedback of customers. The server can accommodate at the most $d$ customers in the service station, after which the new arrivals have to wait in the primary queue of infinite waiting space. All arrivals demand First Essential Service (FES), after completing FES, customers decide to joi...