This paper introduces a new method for shift scheduling in multi-skill call centers. The method consists of two steps. First, staffing levels are determined and next, in the second step, the outcomes are used as input for the scheduling problem. The scheduling problem relies on a linear programming model that is easy to implement and has short computation times, i.e., a fraction of a second. Th...

High-skill tasks such as aircraft maintenance procedures generally require considerable on-the-job training (OJT). Because OJT requires a considerable amount of time, longterm scheduling of OJT by considering both working efficiency and skill development is required. The authors have proposed education coefficient (EC) as a parameter that adjusts the frequency of OJT and have proposed a schedul...

This paper addresses the multi-mode multi-skilled resource-constrained project scheduling problem. Activities of real world projects often require more than one skill to be accomplished. Besides, in many real-world situations, the resources are multi-skilled workforces. In presence of multi-skilled resources, it is required to determine the combination of workforces assigned to each activity. H...

Growing concern in the management of energy due to the increasing energy costs, has forced managers to optimize the amount of energy required to provide products and services. This research integrates an energy-based resource investment project-scheduling problem (RIP) under a multi-skilled structure of the resources. The proposed energy based multi skilled resource investment problem (EB-MSRIP...

An interesting aspect of games is the relative extent to which a player can positively influence his results by making appropriate strategic choices. This question is closely related to the issue of how to distinguish between games of skill and games of chance. The distinction between these two types of games is definitely interesting from a juridical point of view. Borm and Van der Genugten (2...

Employers expect graduates and postgraduates to demonstrate their education through more than good grades. Learning activities that develop subject skills during formalized programmes of undergraduate and postgraduate study also develop employability skills, if the curriculum is suitably aligned, and developmental planning is supported. Only little extra provision is required, but all developme...

PURPOSE The effect of e-learning on practical skills in medicine has not yet been thoroughly investigated. Today's multimedia learning environment and access to e-books provide students with more knowledge than ever before. The aim of this study is to evaluate the effect of online demonstrations concerning the quality of orthodontic appliances manufactured by undergraduate dental students. MA...

BACKGROUND AND PURPOSE The most remarkable behavioral asymmetry is handedness. The preferred hand often has better performance, motor strength, nonpreferred hand. However, whether these components are associated with skill learning is not clear. METHODS We evaluated healthy right-handers by setting a series of motor-performance tasks including skill learning, grip strength, and speed. RESUL...

This article presents a generalization of the equilibrium analysis for the simple two-player poker game with alternate bidding of Von Neumann and Morgenstern. It approximates optimal play for this game if it is played with a regular deck of 52 cards and it discusses some strategic insights. In addition, the paper studies the relative skill level of this game.