With the rapid development of China’s tourism industry, e-commerce will bring about new opportunity and challenge to tourism. Hotels and travel agencies play very important roles in tourism industry and their level of application of IT prominently shows the management level and information process of whole tourism. This study uses content analysis to evaluate the web sites service of travel age...

Social networks provide a new perspective for enterprises to better understand their customers and have attracted substantial attention in industry. However, inferring high quality customer social networks is a great challenge while there are no explicit customer relations in many traditional OLTP environments. In this paper, we study this issue in the field of passenger transport and introduce...

Information Communication Technology (ICT) has leaded to irreversible trend to change the industry structure and business strategy in travel and tourism in the past decades. In China, smart tourism has been one of the most important issues of travel and tourism industry. In this paper, we firstly introduce the structure and technologies of smart tourism system, and then discuss government and e...

The electronic market hypothesis (EMH) in the Information Systems (IS) literature predicts that by reducing coordination costs, information technology (IT) will shift industrial organization from hierarchical to market-based forms of economic activity. While academic researchers and practitioners have witnessed these shifts with the advent of the Internet, there is little understanding about th...

The Common Industry Format for usability test reports has been used to introduce usability into public and private contracts for the development of two web sites, acquisition of a travel management system and acquisition of travel agency software. Four pairs of supplier and consumer organisations worked with usability specialists to establish usability requirements and/or to evaluate whether th...