We conducted a field study to test the applicability of the job characteristics model (JCM) in volunteer organizations and examine the impact of job characteristics on volunteer motivation, satisfaction and intent to quit, as well as test a measure of volunteer performance. One hundred and twenty-four volunteers completed measures of job characteristics, motivation, satisfaction, and intent to ...

other out-of-school youth programs, relies heavily on volunteers to extend its reach with youth clientele. Volunteers serve as the direct educator to youth, and thus are often described as the “heart and soul of 4-H” (Radhakrishna and Ewing 2011). Not enough is known about when and how 4-H volunteer educators change their pedagogical practices. The educational value of design-based science teac...

In this article, the results of a modified SERVQUAL questionnaire (Parasuraman et al., 1991) are reported. The modifications consisted in substituting questionnaire items particularly suited to a specific service (banking) and context (county of Girona, Spain) for the original rather general and abstract items. These modifications led to more interpretable factors which accounted for a higher p...

Background: Currently, volunteer forces are among the main members of the healthcare services, particularly in the treatment sector, and play a key role in healthcare and treatment services. Since efficient human resources are the greatest and most important assets of all organizations, they constantly work to train, retain, and get the best of these valuable assets. The mai...

OBJECTIVE To analyze the profile of volunteers and their work process in hospital humanization. METHODOLOGICAL PROCEDURES The following instruments were used: a sociodemographic questionnaire and a semi-structured interview, applied to 26 volunteer coordinators and 26 volunteers, who belong to 25 hospitals in the metropolitan area of São Paulo, Southeastern Brazil, between 2008 and 2009. Inte...

This study examined the association among interpersonal relationships, irrational beliefs, and life satisfaction. Twenty-eight psychotherapy clients and 207 college undergraduates completed measures of interpersonal relations (Outcome Questionnaire; Lambert et al., 1996), irrationality (Rational Behavior Inventory; Shorkey & Whiteman, 1977), and life satisfaction (The Satisfaction with Life Sca...