Knowledge process outsourcing (KPO) is experiencing rapid industry growth and is projected to be the next significant wave of outsourcing. The emergence of this new wave in outsourcing poses considerable administrative and governance related challenges. In this research, we identify and discuss the difficulties associated with KPOs and compare these difficulties to the previous models of outsou...

Problems and challenges with information technology and information systems (IT/IS) outsourcing often do not relate to the strategic level, but to the operational level. Especially organizations with little experience with larger IT/IS outsourcing programs face operational problems with the steering of external outsourcing providers. In this paper, we propose a reference framework that structur...

INTRODUCTION Globally, information technology (IT) outsourc-ing has spread quickly in many countries and spending by organizations in IT outsourcing is increasing rapidly each year. According to Gartner (Blackmore, De Souza, Young, Goodness, and Silliman, 2005), total spending on IT outsourcing worldwide is likely to rise from US $184 billion in 2003 to US $256 billion in 2008. However, definin...

One of the major issues in IT outsourcing is the management of the client-vendor relationship. Researchers have suggested the use of both formal processes such as contract negotiations and bidding and to informal processes such as relationship management to reduce vendor opportunistic behaviors. This paper explores psychological beliefs about mutual obligations in outsourcing relationships thro...

In recent years information system (IS) outsourcing is increasingly being explored as an option to get the better output from the IS infrastructure. However the results of IS outsourcing are mixed. This paper has tried to assess the impact of IS outsourcing in short, medium and long term. The study also has compared the impact of IS outsourcing according to the different degree of outsourcing. ...

Speed to market is one of the most critical dimensions of competition in today’s markets. As more organizations seek to focus on their key core competencies, the outsourcing of critical business processes such as product design and development, manufacturing, sales, marketing, and even distribution, is becoming an increasing trend. As outsourcing occurs, the role of procurement will escalate, a...

Using a qualitative research method, this work investigates risks associated with IT outsourcing and aspects of managing outsourcing risks in the context of Higher Learning Institutes (HLI) in Ethiopia. Primary data is collected through interviews conducted with various stakeholders in the IT outsourcing process including a select set of executives, committee members, domain experts and users. ...