The article proposes a conceptual model for understanding key factors that shape satisfaction with the services offered by South African advertising agencies. In particular, the model draws together two distinct approaches: (1) service quality associated with service output and performance, and (2) relational exchanges between advertisers and advertising agencies. Insight and perspectives from ...

The emphasis on User Centred Design (UCD) in agile systems development processes (Agile) has been studied from various perspectives. The context of Agile strongly affects the possibilities for IT professionals to conduct user-centred activities in their work. In this paper, we describe a survey study comparing the responses from professionals using Agile processes and other software development...

OBJECTIVE To assess user expectations and degree of client satisfaction and quality of health care provided in rural Bangladesh. METHODS A total of 1913 persons chosen by systematic random sampling were successfully interviewed immediately after having received care in government health facilities. FINDINGS The most powerful predictor for client satisfaction with the government services was...

A construction project fulfills both the product design and service provision functions. There are many stakeholders in these processes. Concurrence among surely affects success of project. The most important is customer/client followed by architects civil engineers. Both engineers involved phase as well execution phase. Customer/client satisfaction usually considered one criteria This criterio...

This article explores the impact of organizational attributes on client engagement within substance abuse treatment. Previous research has identified organizational features, including small size, accreditation, and workplace practices, that impact client engagement (K. M. Broome, P. M. Flynn, D. K. Knight, & D. D. Simpson, 2007). This study sought to explore how aspects of the work environment...

This study examined the role of information, efficacy, and 3 stressors in predicting adjustment to organizational change. Participants were 589 government employees undergoing an 18-month process of regionalization. To examine if the predictor variables had long-term effects on adjustment, the authors assessed psychological well-being, client engagement, and job satisfaction again at a 2-year f...

Insurance companies are among the service organizations, which maintain close relationships with their clients by providing insurance services. Clients are the most important resource for service companies. And profitability of insurance companies undoubtedly hinges on clear analysis of client satisfaction and improved productivity of service providers. An important factor of client satisfactio...