Quality function deployment (QFD) help to realize significant reduction in product design cost and development time. The QFD process includes ranking customer preferences, rating the competitors, and parts deployment for the new or existing product. This study is carried out to understand the QFD concepts and implement this concept into the redesign of Monoblock submersible pump according to th...

This paper presents the concepts and principles of Quality Function Deployment (QFD) as they have been implemented by Ford company. The paper illustrates the essential linkages between external & internal customers to suppliers (i.e., 'Voice-Quality-Satisfaction' Chains). It discusses the various arguments and proposals that link together the end user customers voice to the internal customer-su...

A company's economic survivability depends on the trust customers have into the company and its offered solutions. Consequently a company tries to act as a trustworthiness business partner. A difficult task, when customers cannot check the outcome and quality of an offered solution. Especially for Product Service Systems (PSS), the service part represents such an intangible performance, which c...

Key findings: • This CIMA-sponsored case study focuses on a company in the premium auto group (PAG) sector. It highlights the pivotal role of management accounting in the communication essential to the coordination of the activities among multidisciplinary teams and an extended network of participants in the new product design and development (NPD&D) process. • The case also reveals that manage...

In the last decade, theory of constraint application in project management lead to make a new approach for project scheduling and control as a critical chain. In this paper, a multi-objective optimization model for multi-project scheduling on critical chain is investigated. The objectives include time, cost and quality. In order to solve the problem, a Simulated Annealing algorithm is developed...

Quality Function Deployment (QFD) has been traditionally used as a planning tool primarily for product development and quality improvement. In this context, many people have used QFD for making decisions on how to prioritize critical product areas from a customer perspective. However, it is the position of the author that the QFD process can be viewed as a decision support system that would enc...

Different types of uncertainties need to be addressed in a product design optimization process. In this paper, the uncertainties in both product design variables and environmental noise variables are considered. The reliability-based design optimization (RBDO) is integrated with robust product design (RPD) to concurrently reduce the production cost and the long-term operation cost, including qu...