electronic government is an offshoot of the information technology and management of this technology and management of this technology. if implemented in the state-owned sector, e-government will effect tremendous changes in the efficiency and effectiveness of goveernment systems and services, leading to large scale popular satisfaction. while elaborating on this modern global concept, the pres...

today, information technology services are considered as valuable resources in all areas. for making information technology management processes purposeful and efficient in different organizations – as a competitive and strategic advantage (especially in organizations responsible for health care services) – it is necessary to recognize the level of maturity of the organization and review its pr...

The interdisciplinary complexity of modern construction projects has made meeting customer needs and requirements a difficult task. Under the current model, decisions affecting the early stages of design when designers have the largest impact on the final cost and functionality of a given product are approached in an informal and non-homogeneous manner. This study proposes an alternative approa...

Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs an...

Article history: Received January 4, 2014 Accepted 1 June 2014 Available online June 11 2014 This paper presents an empirical investigation on new product development (NPD) using a hybrid of quality function deployment (QFD) and analytical network process (ANP). The study is accomplished in one of the biggest auto producers in Iran named Saipa. The study examines whether or not NDP influences p...

the aim of designing the education spaces is to providing the required spatial relationships for education processes. it means that the spaces and equipment which are required in every field, how and by the which discipline thy have been arranged to offer the final aim of education in advance, is the achievements of providing the education spaces management. the purpose of study is to evaluate ...

customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

The effective cost management during the conceptual design phase of a product is essential to develop a product with minimum cost and desired quality. The integration of the methodologies of quality function deployment (QFD), value engineering (VE) and target costing (TC) could be applied to the continuous improvement of any product during product development. To optimize customer satisfaction ...