In the past, ISO 9001:1994, ISO 9002:1994 and ISO 9003:1994 were the standards used for certifying production organizations, but seldom in educational institutions, although it concerns the quality of products and service. The new standard ISO 9001:2000 introduces process approach to quality management. Definitions for quality in education, and examples of processes, according to ISO 9001:2000,...

In grid environment, resources and services distributed with dynamic and heterogeneous characteristics. Efficient service discovery is one challenging issue in grid environment. In this paper, we propose a new distributed and hierarchical mechanism for service discovery in grid environment. This approach has five layers that in previous works presented in four layers. Root layer added as covera...

Casa Siloé (Siloam House) is a Catholic support house that shelters children with human immunodeficiency virus or acquired immunodeficiency syndrome. The article presents a history of the institution and discusses its work. A qualitative approach was used, relying on oral history techniques and documental analysis. Eight key informants were interviewed: the president of the institution, two coo...

In recent years, end users are increasingly requiring to adapt and shape the software artifacts they use, thus becoming developers of their tools without being or willing to become computer experts. Capitalizing on the experience gained in the collaboration with an Italian research and certification institution, this paper proposes a Task Management System based on a Web service architecture, a...

PURPOSE This article identifies approaches for implementing an inpatient anticoagulation program involving pharmacists; two successful inpatient anticoagulation programs previously reported in the literature are described with a discussion of steps to consider in developing or expanding such a service. SUMMARY Two institutions implemented pharmacist-managed anticoagulation services. One insti...

introduction: quality of services extremely depends on how personnel have contact and interaction with the clients. moreover, the personnel’s attitudes and their behaviors with the clients significantly affect clients’ perception of quality of services and consequently influence their satisfaction as well as their absorption to the services of an institution. this study intends to investigate t...

The aim of this study was to determine prosthodontic faculty members' satisfaction with their roles of teaching, research, and service in academic dental institutions of India. The head of the prosthodontic department of each institution was informed of the study by telephone and asked to invite his or her staff members to complete a questionnaire. The questionnaire used a rating scale of 1=ver...

OBJECTIVE This study evaluates the effect of healthcare insurance plans on consumer perception of trust in a healthcare institution, and the mediating effect of trust on consumer loyalty towards an institution. METHOD The study was conducted at a healthcare institution in Colombia where a total of 841 patients responded to a questionnaire. RESULTS A structural equation model shows that indi...