نتایج جستجو برای: behavioral loyalty questionnaire gladden and funk
تعداد نتایج: 16851575 فیلتر نتایج به سال:
a key challenge to brand managers is how to gain a better understanding of the relationship between brand and customer loyalty constructs. researchers have recognized that brand identity plays a key role in brand management. the purpose of this paper is to investigate the effect of brand identity and brand identification on brand loyalty through perceived value, customer satisfaction, and trust...
This article is testing ten hypotheses with the aim of studying the effective factors on customer loyalty in Tejarat Bank. Statistical community of this research includes permanent customers of Shiraz Tejarat Bank Branches in first half of 1388 196 persons were selected through indefinite society formula and based on pilot studies as the sample. Collecting data was done by questionnaire with st...
The main objective of this study is to empirically test a fourth-order hierarchical model of experiential value in an online book and CD setting. In addition, we provide empirical evidence for the role of hedonic and utilitarian value components in creating attitudinal and behavioral loyalty. Finally, we develop an online customer typology, based on the underlying value sources. Based on a samp...
this study attempts to investigate the effect of peers’ revision in comparison to that of the teacher, and whether peers’ comments and teachers’ comments facilitate students’ revision? if yes, which one is more effective? also attempts have been made to see which aspects of language are more highlighted by peers versus teachers when commenting. besides, it is investigating the student’s attitud...
during the process of reading, sometimes learners use ineffective and inefficient strategies and some factors may influence their use of strategies. perhaps critical thinking is one of these factors. this study aims to identify those categories of reading strategies that are mostly used by iranian efl learners and to see if there is any significant relationship between the critical thinking abi...
چکیده هدف اصلی این پژوهش شناسایی الزامات نظام مدیریت کیفیت فراگیر در حوزه پژوهشی دانشگاه اصفهان بود. سوالهای پژوهش با توجه به مولفه های مدیریت کیفیت (تعهد مدیران، بهبود مستمر فرایندها ، مشتری محوری ، منابع انسانی ، مدیریت اطلاعات ، زیرساختهای کیفیت ، استفاده از نتایج ، انعطاف پذیری، مشارکت در فعالیتهای پژوهشی، ایجاد فرهنگ کیفیت و تناسب ساختارهای سازمانی) که بر اساس مطالعه استانداردهای بین المل...
the current paper seeks to study the effects of relationship quality on customer’s behavioral responses at different stages of the relationship life cycle in iran's banking industry. in this respect agriculture bank of iran was selected as the target population of the suggested theoretical model of this experiment and 417customers of the bank have participated as the statistical samples to...
While the importance of customer loyalty has been recognized in marketing literature for at least three decades, the development and empirical validation of a customer loyalty model in a mobile commerce (m-commerce) context had not been addressed. The purpose of our study was to develop and validate such a customer loyalty model. Based on IS and marketing literature, a comprehensive set of cons...
The present study examines the impact of monetary benefits on hotel loyalty programs in a pandemic situation, and relationship between multidimensional aspects. Since 2020, international suppliers have focused investments promotions through that seen extraordinary results Korean market. Feedback from market raises questions as to whether these are caused by true or economic sensitivity recessio...
As the competition within the gaming industry continues to grow exponentially, these organizations are using players club programs as a key component of their marketing programs. This study investigates the relationship between casino players club programs and its members. Through the use of data collected from a mail survey of 3000 players club members, a detailed analysis was undertaken to ex...
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