Volunteers are difficult to monitor because they are not liable to serious sanctions. We propose that we cannot learn about volunteer work from existing knowledge of paid employees. We then review the literature regarding volunteer commitment and performance. Based on a sample of 510 consistent volunteers in human service organizations, we assess three sets of variables (demographic, personalit...

The purpose of this study was to explore the effects of organizational self-assessment as a tool to enhance organizational capacity in nonprofit human service agencies when it is performed as part of an accreditation process. Eighty-eight organizations completed a self-assessment pretest designed to measure capacity at the beginning of an accreditation process and then the same self-assessment ...

in era of service economy, organizations' success depends significantly on providing quality services. therefore, organizations are in the idea of employing tools such as knowledge management to survive. human activities such as knowledge sharing among organizational members are the foundation of knowledge management in organizations. recent studies have shown that the relational psychological ...

Physician leadership is emerging as a vital component in transforming the nation's health care industry. Because few physicians have been introduced to the large body of literature on leadership and organizations, we herein provide a concise review, as this literature relates to competitive health care organizations and the leaders who serve them. Although the US health care industry has transi...

Human resource studies seeks to investigate the factors affecting training and the impact of these trainings on the development of human learning in organizations, and in this field, it uses different methods. The complexity of the educational environment and others, the different dimensions of human resources training and the different conditions and influencing factors based on blended learni...

Organizational sense making is the process that helps managers to understand how organization's members change ideas and eventually what they chose, maintain and achieve among different meanings. �This study examines and presents a model of sense making in service organizations and results in addition to the research community in other service organizations such as municipalities and municipal ...

The purpose of all service institutions, including banks is to provide appropriate services for the customers' satisfaction. In fact, the key to the success of these organizations relates to the customer-orientation and focus on the quality of services. Since the organizations providing financial service, especially banks operate in an environment with indistinct products, their quality service...