nowadays organizations should be conducted in a completely challenging environment with extraordinary changes. in such situations, managers don,t have enough time to control employees and should delegate most of their tasks to their subordinates. the employees could do the tasks delegated right only when they have enough ability and knowledge and related skiles. the empowerment process is a too...

The increasing growth of new hotels in the Malaysian domestic market indicates that hospitality and tourism industry is growing rapidly. As a result, there will be high competition as customers can easily switch from one hotel to other. Therefore, maintain market, it crucial for recognize importance conflict handling, trust, customer commitment maintaining good relationships with their customer...

the purpose of this study was to identify the effects of green brand image on the green brand equity in the customers of appliance dealer's representation and appliance dealers in the chain department stores of sanandaj. research variables selected from yushan chen (2010) study. a questionnaire was used to measure theses dimensions that have been confirmed by experts and had 24 indices. it...

The authors examine the effect of relational constructs (e.g., satisfaction, trust, and affective and calculative commitment) on customer referrals and the number of services purchased, aswell as themoderating effect of age of the relationship on these relationships. The research reported, based on data obtained from a large sample of customers of an insurance company, combines archival and sur...

in today’s leading organizations, employees’ empowerment is considered as a significant issue in human resource management cycle and it has become a central theme of management functions and practices. the present study aimed to investigate the relationship between empowerment of staffs and organizational commitment with organizational health mediation. the results showed that there is a relati...

in today’s business environment, firms in pursuing the goal of efficiency, outsource many necessary, but non-core operations. the majority of pervious outsourcing studies have focused on the costs and benefits analysis, while this research work examines a behavioral approach in outsourcing decisions. this study examines the effects of perceived trust on loyalty through mediatory role of relatio...

in spite of the much investment on using it in banking and in spite of users’ easy access, reports show that some people do not use it. this problem shows the need to explore factors which determine the acceptance of internet banking system by users. the purpose of this study is to establish the relationship between perceived security and trust in internet banking from the viewpoint of female c...