The aim of this study is to design the excellence in Mobarakeh Steel Company's strategic knowledge management. To achieve this goal, the researcher has used qualitative and quantitative methods. Therefore, the research method is the mixed one. This study, based on the nature of the data and data collection procedure, is a descriptive, exploratory research. It follows and applies development obj...

The origins The use of quality management tools and systems, for a long time confined to the private sector, has since the early 1990s started to pervade the public sector in Europe as part of its strive for modernisation, better public management, increased performance and a stronger “customer” focus. In the course of the last decade, various quality management tools and systems started to be ...

background : quality management is one of the most effective strategies for improving health system performance in developed and developing countries. this research was a comparative study on quality management models in health system of several countries. the main goal of this study was to identify the most significant dimensions of quality management and propose appropriate model for health s...

Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management’s (EFQM’s) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Design/m...

Quality management systems in Higher Education have been developed for a number of years to improve professional standards. Several attempts have been made to develop methods that would be modelled on   and , but some of these models were developed to evaluate a business process in the quality field. Education is looking for a management concept that would direct the collective effort...