Knowledge management (KM) or knowledge sharing in organizations is based on an understanding of knowledge creation and knowledge transfer. In implementation, KM is an effort to benefit from the knowledge that resides in an organization by using it to achieve the organization’s mission. The transfer of tacit or implicit knowledge to explicit and accessible formats, the goal of many KM projects, ...

Knowledge Management (KM) is an important issue in organizations. However there are several barriers to successful KM. In particular, knowledge hoarding, difficulties in identifying organizational knowledge, not understanding KM requirements, and technical difficulties of knowledge representation. In this work we focus on a connection between the managerial and technical aspects of knowledge ma...

This paper is concerned with the establishment of relationships among knowledge management (KM) criteria that will ensure an essential foundation to evaluate KM outcomes. The major issue under investigation is to assess the popularity of criteria within organizations and to establish a structure of criteria for measuring KM results. An empirical survey was conducted among Malaysian organization...

Knowledge management (KM), both as a practice and as a discipline, is struggling with definitional and foundational issues. Investigation into several Knowledge management frameworks, many developed by corporations, indicates that a new, comprehensive framework may be necessary for knowledge management initiatives to forge ahead in an orderly fashion. A robust framework would benefit practition...

Knowledge Management (KM) is emerging as one of the management tools to gain competitive advantage. Though several organizations have reported successful KM projects, there are a large number failures due to a variety of reasons including the incongruence between strategic and KM objectives, as well as lack of a sound framework and architecture that supports KM activities. This paper presents a...

Customer knowledge is one of the most important knowledge bases for an organisation. Organisations need a simple framework for integrating customer knowledge management processes. The article starts by examining the two key disciplinary and process contributions from knowledge management (KM) and customer relationship management (CRM). In the context of KM the need to integrate data, informatio...