The concept of business banking relationship, ie, the relations between banks and their client firms, as found in literature, is a poor conceptualisation of a rich and complex phenomenon whose structural, dynamic and organisational aspects are thus neglected. Most studies stress the operative and administrative issues whilst others looked at the relationships between banks and their customers a...

Companies employ the World Wide Web (Web) to gather and disseminate information to and from actual and potential customers and increasingly for endconsumer business transactions through Electronic Commerce (EC). Online barriers limit or eliminate Web accessibility for many potential customers with access challenges. It is difficult to establish, develop and manage relationships with potential c...

Nowadays, belief in the criteria and conditions of interactions with an organization to promote customer relationships is somehow tied to the organizational performance, and its final goal is of great importance. In the literature on organizational behavior, this belief is defined as the “psychological contract”. The intention of this mixed research is to identify and discover the contents of p...

Customer value refers to the potential contribution of customers to an enterprise during specific periods. When enterprises understand the value of customers, enterprises that understand customer value can provide customized service to different customers and thus achieve effective customer relationship management. This study focuses on the current automotive maintenance industry in Taiwan and ...

Development of e-banking has empirically modified the structure and characters of banks’ performance, efficiency, risk and challenges which have also been articulately recognized based on the international best practices. E-banking brazenly accelerates and restructures financial transactions via enhancing technology and expanding the banking services in comparison with conventional banking. Acc...

The location of facilities anywhere in an area in which several competing facilities already exist and serving the demand points has been brought to light in this work. Because of the great importance of health care systems in the health of the people, these systems have been studied in the present paper. Creation and maintenance of competitive advantage in health care systems requires optimizi...

a r t i c l e i n f o Keywords: Asymmetry Customer–supplier relationships Smaller supplier Larger customer Taiwanese electronics industry The purpose of this paper is to analyse the relationship development stages of asymmetric customer–supplier relationships. The structure of relationships between larger customers and smaller suppliers has been the focus of a number of studies in IMP (Industri...

This work describes a controlled experiment comparing maintenance processes derived from two different paradigms: Quick Fix and Iterative Enhancement. The experiment aimed to ascertain to what extent the quality of the maintenance process is affected by the ease of comprehension of the programs and, vice versa, how far the process influences the quality of the system. It would seem that the doc...