نتایج جستجو برای: perceived services quality on overall perceived satisfaction and trust
تعداد نتایج: 18632731 فیلتر نتایج به سال:
Background and Aims: Providing quality services is one of the important goals of the health system. Dental services and treatments are expensive. The aim of this study was to investigate the factors influencing the perceived quality of dental treatment services. Materials and Methods: This descriptive-cross study conducted in 2 qualitative-quantitative phases. Data were collected using intervi...
Abstract Introduction:This research was conducted to identify and rank the effective factors in providing effective electronic education in Payame Noor University in Ardebil. Methods:The research method was descriptive and analytical. The statistical population consisted of all the managers of the Payame Noor University of Ardebil. Of these, a total of 85 people were selected using a sampling m...
This article is testing ten hypotheses with the aim of studying the effective factors on customer loyalty in Tejarat Bank. Statistical community of this research includes permanent customers of Shiraz Tejarat Bank Branches in first half of 1388 196 persons were selected through indefinite society formula and based on pilot studies as the sample. Collecting data was done by questionnaire with st...
چکیده: پژوهش حاضر به بررسی تطبیقی اعتماد اجتماعی در بین دبیران زن و مرد مقطع راهنمایی شهر ایلام می پردازد. امروزه در جوامع شاهد گسترش ارتباطات هستیم و با توجه به این که دامنه کنش های اجتماعی از حد روابط با آشنایان و دوستان فراتر رفته و به تعامل با کنشگران غربیه و نا آشنا گسترش یافته است، لزوم وجود اعتماد، بیش از پیش احساس می شود. اما با توجه به نقش دبیران در نهادهای آموزشی، در انتقال ارزش ها و...
This paper empirically explores customers’ trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers’ willingness to use Internet banking, which in turn have a positively i...
background: community pharmacies are considered as ideal settings to provide cardiovascular risk screening (crs). however, little is known about pharmacists’ views on providing such services in developing countries including iran. in the present study, we evaluated the pharmacists’ attitudes and perceived barriers to providing crs services. methods: in a cross-sectional study, a questionnaire i...
This paper is the result of a case study of Raja Passenger Trains Company. The main purpose of this study is investigating the relationship between service quality, perceived value and customer satisfaction. For this purpose, using two concepts namely service superiority and service adequacy, RAJA Company's service quality was measured and the relationship among these concepts and perceived ser...
This study examines some major variables moderating the relationships of service quality, customer satisfaction, and customer loyalty in mobile phone services. The study employed statistical analyses, such as reliability analysis, factor analysis, and hierarchical regression analysis. The results of the study reveal that service quality and customer satisfaction positively affect customer loyal...
This article proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust i...
This paper proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust int...
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