نتایج جستجو برای: quality gap
تعداد نتایج: 882864 فیلتر نتایج به سال:
OBJECTIVES Providing high service quality is one of the main functions of health systems. Measuring service quality is the basic prerequisite for improving quality. The aim of this study was to evaluate the quality of service in teaching hospitals using importance-performance analysis matrix. METHODS A descriptive-analytic study was conducted through a cross-sectional method in six academic h...
Purpose: This study aims to describe the current status of services offered by Tehran municipal public libraries and to determine the users' expectations of libraries. Methodology: This is a survey-analytical research study. Data was collected through a modified version of the SERVQUAL questionnaire. The sample was selected using a random sampling approach, and the questionnaires were distrib...
Background: Enhancing patients’ satisfaction through providing high quality services is an important goal of a hospital. This study aimed to measure services quality of Tehran teaching hospitals in 2015. Methods: This descriptive and cross sectional study was carried out in seven teaching hospitals in Tehran, Iran. Hospital services quality was measured using HEALTHQUAL questionnaire by ...
Introduction: Many organizations, especially, service organizations, relative to their goals and mission, have a special view towards quality phenomena and its management and are turning to approaches such as TQM to help manage their business. This study examined the TQM indicators gap in Isfahan Khorshid hospital. As fuzzy set theory is better than the logical theory for estimating the linguis...
nowadays service industry plays an essential and significant role in economic growth and development of nations, while the role and importance of insurance industry as a supporting base of other industries is apparent. on the other hand, the world of insurance is rapidly changing and getting competitive and correct understanding of customers' requirements and their satisfaction are essentials f...
In comparative modeling, the quality of amino acid sequence alignment still constitutes a major bottleneck in the generation of high quality models of protein three-dimensional (3D) structures. Substantial efforts have been made to improve alignment quality by revising the substitution matrix, introducing multiple sequences, replacing dynamic programming with hidden Markov models, and incorpora...
Background and purpose: Services quality is an important factor of satisfaction, as well as a remarkable tool for marketing to achieve the competitive differentiation and promotion of customer's loyalty. The present study was aimed to analyze the quality gap using SERVQUAL approach at selected hospitals in Golestan Province at the year 2015. Materials and Methods: A cross-sectional survey was ...
Purpose: The purpose of this study is to assess the quality of services of Tabriz province's public libraries based on the users' perspective, using the Gap Analysis Model, LibQual. Methodology: This is an analytical survey. 19 public libraries are involved in this study. At the time of data collection, the number of members of Tabriz public libraries was 46,000. The sample size of this surve...
Authors discuss and present an information quality framework from the literature on data and information quality. They identify important information quality competencies derived from the framework. Two recent Information Systems (IS) curriculum models are examined to determine the extent to which they include these competencies. The result is a documentation of the gap between the two IS curri...
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